A maintenance event should be created any time planned work which will impact services will occur. Unlike an incident, maintenance events consist of a window when upgrades, routine maintenance, or other occurrences will affect one or more services or groups of services for a set period of time.
Maintenance events can be created from one of two places in StatusHub: Within the Dashboard for your StatusHub website and when viewing History. To create a maintenance event in the Dashboard, click on the Add Maintenance (Wrench) option.
To access this option from History, click on Maintenance History in the left panel and then click on Schedule Maintenance.
Note: The form used to configure a maintenance event is the same regardless of how it is accessed.
Choose a Maintenance Template (Optional)
Once the form has been opened, you will be able to enter the details of the maintenance event. The information may be manually entered or populated using a saved template. To select a template, click on the Page Icon located to the right of New Maintenance at the top of the form.
Next, click on the drop-down menu to choose a template from the list. Then click Insert to use the template for the new maintenance event.
Templates allow for maintenance events to be created faster because they contain the name, provided message, and hour window. The form will be automatically filled in, as shown below:
When using templates, it may be necessary to change the date and/or time depending on when the event will occur. Otherwise, only the services or groups of services will need to be selected to finish creating the maintenance event. These will not always meet the needs of every maintenance event, but are a real time saver for items such as routine monthly maintenance!
Note: To learn more about creating and managing templates in StatusHub, please see the Maintenance Templates page.
Manual Form Entry
Click on the Name field and enter a name for the maintenance event. This can be anything you want it to be and should be something that is easy to identify.
The starting date and time will default to the current date and time when the maintenance event is being created. To select a different date, either click on the Date field and type the desired date in this format (Month/Day/Year) or use the Calendar Icon to select a different date.
To alter the start time, click on the Time field and enter the desired value in this format (Hour:Minutes:Seconds AM/PM) or use the Clock Icon to select a new start time.
When using the Clock Icon to set the time, use the Up and Down Arrows to change the hour, minutes, and seconds by one or click on the number value to select a predefined value such as “00”. Click on the Blue Square (AM or PM) to the right of these values to change between AM and PM.
The end date and time are not automatically filled in when creating a maintenance template. This information is entered in the same manner as the start time and date. Select an end date (Month/Day/Year) and time (Hour:Minutes:Seconds AM/PM).
Next, enter a message to be included in the notification email and on the status site for subscribers.
Choose Affected Services or Groups of Services
Click on the Add Services drop-down menu to choose a group of services or any individual services that will be affected by the scheduled maintenance event.
To select all services within a group, click on the option labeled as [Group Name] All Services. Individual services can be selected in the same manner and are labeled as [Group Name] Service Name. Use the drop-down menu to select as many groups or individual services as needed for the maintenance event.
Each service will be displayed as shown below with a status of “Operating Normally”. The status will need to be configured for each service.
To configure the status, click on the appropriate radio to the left of the service name. The following statuses are available:
- Green - Operating Normally
- Orange - Performance Issues
- Red - Service Disruption
In the example below, two services have been chosen: Company Website and Database & Servers. The company website will experience a complete service disruption while the database & servers service will experience performance issues.
Save the Event
An option resides below the configured services and statuses titled “Do not send notification to subscribers.” Leave this option unchecked if you want subscribers to receive this notification.
If this option is checked, subscribers will NOT receive a message about the scheduled maintenance. Once finished, click Set Maintenance to save the event or Cancel to exit without saving it.
After a maintenance event has been created, each affected service will have a Wrench Icon to the right of its name in the Dashboard. Unless otherwise specified, subscribers will receive a notification regarding this event and the information may also be viewed on the StatusHub status site.
Note: If more than one maintenance event has been created for a service, then multiple icons will be present within the Dashboard.
Please feel free to contact support with any questions on creating scheduled maintenance events in StatusHub.
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