A Status Website helps you effectively communicate expected or unexpected downtime to customers with ease. One or more websites can be set up to cover downtime for individual or groups of services.

Whether you have signed up for free trial or are a current customer, one status website must be set up in order to utilise the features of StatusHub. Upon logging in (or after initial sign-up), you will be prompted to create a status website. Click on Create a Status Site to get started.

Enter Basic Information

The following screen will be provided for creating and configuring your status website. Items with an Asterisk (*) are required to complete this process. Enter the following basic information:

• Status Site Name - This name will be displayed when viewing the status website’s details in your StatusHub dashboard. It is also displayed to subscribers visiting the status website for updates.
• Status Site Subdomain - This is the subdomain for the status website.
• Site Host - This is the site hosting the status website (i.e. StatusHub).

The Status Site Subdomain and Site Host are combined to create the URL for your Status Website.

Please Note: An error message will be displayed if you choose a subdomain which is already taken or is on our invalid list - view invalid list here.

Configure Groups and Services for the Site

Next, you will need to configure the groups and services for your site.

A group allows you to list services under one heading. You can create as many groups as you need. Services cannot exist without being part of a group.

An event can affect one or more groups of services in addition to individual services within a group. When setting up your status website, it is possible to create whatever groups or services are necessary. This information along with any assigned incidents or scheduled maintenance events will be displayed on the status website.

A default group and two default services are provided when creating a status website. These items may be modified to meet your specific needs or removed to create a more suitable configuration. Within this section of the form, it is possible to create, rename, remove, and change the order of groups and services.

To remove the provided group, click on the Trash Can located to the right of Example Group Name. Services may be removed in the same manner by using the Trash Can Icon located to the right of the service.

Note: You may also simply rename the group and add/remove services to make it work for the new status website.

To change the name of the existing group, click on the field where the group’s current name resides and then type the new name. In the example below, the group has been renamed to Customer Site.

To rename a service within a group, click on the name field and type in the desired value. In the example provided below, the existing API service has been renamed to Front-End Servers.

To add a group, click on the Group Name field located to the left of the Add Group option. Then enter a name for the new group and click on Add Group. For this example, a new group named Back-End Services will be added to the status website.

The new group will appear below any existing groups on this form. Once added, it is possible to add services to the new group as well as change its order on the form. Please note that the order of these items will determine how they are displayed within the Dashboard of the Control Panel.

A service may also be added to a group by clicking on the Plus + option located to the right of the Group Name. In this example, a service will be added to the Back-End Services group.

The service will appear with no name and may be named accordingly for the status website.

Click on the blank field to enter a name for the service and the change will automatically be saved. Once the service has been added, you will be able to move it to another group or configure it as a stand-alone service.

Use the Directional Icon to rearrange groups and services. To do so, simply click, drag, and drop to the desired location or order on the form.

Finish Creating the Status Website

Once your group(s) and service(s) have been configured, you will need to click on Create Status Site at the bottom of this form to finish. Use the Cancel Button to exit without creating the status website.

The following screen will be shown after a successful status website creation and have a green confirmation message at the top. Links are provided to help you navigate to both the new hub and various features of the application along with provided documentation. Click on Visit your hub >> to access your StatusHub page.

The Dashboard will appear as shown below with minimal data, as there have been no events or subscribers upon creation. If you have signed up for a free trial, then an option will be present for upgrading your account. Trial accounts are only allowed to have one status website.

Additional status websites may be added after upgrading by selecting Status Pages in the navigational toolbar and then clicking on Create New Status Site within the Dashboard. The steps are identical when creating additional status websites for your hub.

Please note that Create New Status Site option will only appear in the Dashboard if you have upgraded your StatusHub account and a status website has already been created.

 We hope this article has been helpful for creating status websites in StatusHub. Please contact support if you are having any problems with this process for your account.